Device as a Service

As ways of working become increasingly flexible in terms of location, schedules, and technology use, demands on IT budgets and operations are changing. SHI's Device as a Service solution is designed to help IT and Procurement leaders adapt to this change, providing solutions that achieve cost and operational efficiencies.

The hybrid nature of the modern workforce – geographically dispersed and unconstrained by the traditional 9-5 working pattern – presents IT with a new set of challenges:

  • Supporting staff using a more diverse range of device types with a seamless user experience
  • Procuring and provisioning distributed devices in a cost-effective and efficient manner
  • Delivering support in a distributed environment
  • Managing technology refreshes in a cost-effective way

Why SHI:

Our customizable Device as a Service solution ensures users have the devices they want, the support they need to be productive and their entire lifecycle managed based on a predictable, monthly, per-device cost.

Each Device as a Service solution includes:

All-Inclusive Managed Services

All-Inclusive Managed Services

Looking for a fully managed service? Need to free up internal resources to focus on other projects?

Our experts will help you customize a service that meets your needs and maximizes the value of your investment.

One Contract, Flexible Financing Models

One Contract, Flexible Financing Models

Want to make a capital investment in devices? Need to move to an OpEx funding model?

Our flexible financing models allow for predictable, monthly payments and simplified financial forecasting to suit your business needs.

Vendor Neutral/Customer-Defined OEM Preference

Vendor Neutral/Customer-Defined OEM Preference

The choice of devices is limited only by your business needs. Whether you have standardized on a single hardware OEM or engaged with multiple vendors, we are uniquely positioned to find the best devices to support your end-user needs.

Full Device Lifecycle Management

Full Device Lifecycle Management

From custom configuration, zero touch deployment, and touchless support to EPA compliant asset disposal services, we provide comprehensive management of all your devices across every stage of the asset lifecycle, and are committed to keeping your end users productive and operational.

Our Device as a Service solution helps IT reduce cost and complexity of managing a full range of devices across the lifecycle.

Devices: Laptops | Desktops | Tablets | Smartphones | Hosted Workspaces | VDI


  • Asset Tagging
  • Etching
  • BIOS Configuration
  • Imaging
  • Application Installation
  • Hard Drive Encryption
  • Validation Testing


  • Support for traditional and modern deployment technologies
  • Pre-staged, dedicated inventory
  • On-site Deployment
  • User state and Data Migration (removed OS migration)
  • Customer-specific delivery
  • Asset Reporting


  • Service Desk/Self-Service
  • IMAC Support
  • Break/Fix
  • Accidental Damage
  • Advanced Exchange Services
  • Manufacturer Defect Coverage
  • eLearning
  • Service Level Reporting


  • Asset Recovery
  • Data Erasure
  • HDD Shredding
  • Hardware Redeployment
  • Lease Return Services
  • EPA Compliant Asset Disposal
  • Chain of Custody Reporting
  • Certificate of Destruction

What Can Your Organization Expect to Gain by Adopting Device as a Service?

Improved User Experience

Improved User Experience

  • Pre-planned refresh cycles
  • Faster delivery to end user
  • Clearly defined support SLAs
  • Reduced downtime
Complete Device Management

Complete Device Management

  • OS and critical updates
  • Dedicated project manager
  • Improved asset tracking and reporting
  • Enhanced end-of-life capabilities
Reduced Costs

Reduced Costs

  • Fixed and predictable monthly payments
  • Predictive maintenance to ensure productivity
  • Free up IT staff for more strategic initiatives

Our Device as a Service solution can include Zero Touch X, SHI’s innovative over-the-air provisioning (OTAP) solution. Utilizing our high-capacity Integration Centers, your devices are imaged with the right configuration, apps and privileges and delivered to end users ready to go, right out of the box.

Optimize your resources and maximize your budget with Device as a Service, a simpler, more cost-effective approach to device management.