About Zendesk

The best customer experiences are built with Zendesk. Zendesk makes a customer service and engagement platform for businesses that want to give customers the best. Our products are designed to facilitate communication, reduce friction, and improve the relationship between companies and their customers.

Partnership with SHI

SHI is a Zendesk Premier Solution Provider, authorized to sell Zendesk products. As an expert in Cloud infrastructure and applications, SHI can help assess your requirements and recommend how best to use Zendesk to create the best possible experience for your customers. Contact SHI 

Omnichannel

The Zendesk omnichannel approach

Zendesk omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business, where and when it’s right for them.

Channels are connected so conversations are seamless, agents are more productive, and information can be shared across your company—all without losing focus.

Zendesk – Omnichannel Explainer

Zendesk Support

Integrated customer support

Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

Resource Thumbnail
Zendesk Support Datasheet

Make it easy to manage customer interactions.

Zendesk Support

Zendesk Guide

Help center software

Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.

Resource Thumbnail
Zendesk Guide Datasheet

Knowledge is power. Using it is powerful.

Learn more

Introducing Zendesk Guide

Zendesk Chat

Live chat and messaging

With Zendesk Chat and Message you can proactively engage customers—in real-time and in context. That way customers can get the attention they deserve.

Resource Thumbnail
Zendesk Chat One Pager

Make yourself available.

Zendesk Chat

Zendesk Talk

Call center software

Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.

Resource Thumbnail
Zendesk Talk Datasheet

Features that won't put you on hold.

Large Graphic

The Zendesk Suite

Better Together

Seamless support. Simplified workflows. Single source of truth.

The Suite offers everything you need to let customer conversations flow seamlessly across channels, creating a better experience for both your business and your customers.

Resource Thumbnail
The Zendesk Suite

Four powerful products for one low price.

Download the guide

Related SHI Content

Ready to Learn More?

Contact us to discuss Zendesk solutions for your organization.