Case Study:

Texas Health Care Clinic Receives Prescription for SHI Audit Defense

SHI Audit Defense saves customer potential $1.2M in Microsoft audit


Customer Profile

Texas Regional Health Care Clinic


Customer needed assistance navigating a Microsoft audit.


IT Lifecycle

SHI’s Audit Defense helped the customer understand their license environment – identifying $1.2M in potential risks.


  • Avoided as much as $1.2M in audit-related additional purchases
  • Obtained better understanding of license environment and entitlements
  • Analyzed purchase history to optimize future pricing

The unknown can be scary, especially when facing an unexpected audit. But fear not, SHI’s Audit Defense services provide the expertise and bandwidth needed not just to respond to an audit but retain greater insight of their own license position moving forward.


A Texas regional health care clinic received a notification of audit from Microsoft to which they had 65 days to respond.


SHI’s Audit Defense Services helped the customer project manage the audit timeline and execute the discovery necessary to understand their position. Using proof of purchase for every known asset, our ITAM team collected information on the customer’s volume licensing history to give a comprehensive look into their environment and help secure better pricing for future purchases.

The results of SHI’s analysis identified $1.2M in potential risks and imbalances from improperly installed server software. Our findings included actionable recommendations that led into Phase 2 of the project which included a rescan to validate that the customer correctly implemented the Audit Defense team’s recommendations.

Completing the project two weeks ahead of schedule, the Baseline Assessment provided the foundation that would help the customer stay on top of their licenses and mitigate the risk – and the stress – of future audits.