Customer
Innovation Center

Located at SHI’s New Jersey world headquarters, our Customer Innovation Center (CIC) is an invitation to plan, design, explore and validate your technology needs. Solution breakthroughs — large and small – are achieved through testing and realized together with guidance from our solution architects and engineers. We provide you the means to continue being the disruptors in your industry.

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How our CIC works with you in achieving your IT objectives:
  • We work with your team in developing a sound business strategy, incorporating the different dimensions of innovation, from ideation to activation.
  • Simplify technological complexity of the solutions you need.
  • Design effective and efficient solutions based on your requirements, budget and company directives.
  • Examine the business and technical values for each solution we present to you.
  • Understand the impact a solution will have on your business, both immediate and long-term.

SHI CIC Virtual Tour

Take a Virtual Tour of the CIC

How to Use the Virtual Tour.

Click here for a quick tutorial about the tools and features of the virtual tour above to get the most from your experience.

Innovation Labs

Our customers, partners and solution experts utilize CIC labs to design, educate, demonstrate, deploy and validate technology solutions that modernize businesses and spark digital transformation.

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Services

CIC services provide a platform to take advantage of modern technology, expertise, strategy development, innovation practices and more — helping you increase time-to-value.

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Solutions

The CIC’s multidisciplinary solutions team helps you evaluate best-of-breed technologies ranging from:

  • Next-gen data centers and cloud infrastructure
  • Advanced networking
  • Cyber Security and data protection
  • Modern workspaces and remote work initiatives
  • Hyper-converged infrastructure
  • IoT
  • Mobility
  • Unified communication and collaboration
  • And more!
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Workshops and Events

We offer half-day, full-day and multi-day options where you’ll gain insights on the latest IT trends, participate in whiteboard sessions, obtain hands-on access to some of the most innovative technologies and more. Sessions are conducted by our team of certified IT experts, and can be delivered inside of our Executive Briefing Center, at your location or remotely.

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How we help you at the CIC – Customer Use Case

Customer

Large financial services company reduces risk, minimizes costs, and increases TTM with our CIC testing services.

Challenge

Customer needed help certifying a new hardware platform that would run mission-critical business services.

Solution

Instead of onboarding new employees, training them on emerging technologies, procuring and setting up the infrastructure in-house, and conducting tests, the customer utilized our testing-as-a-service (TaaS) solutions to save money, mitigate risk, and speed up service delivery.

The CIC team worked as an extension of the customer’s team to set up hardware, design an appropriate test plan, identify the proper testing tools, and conduct a series of functional, stress, performance, and benchmark tests against the various components of three different server platforms in the CIC.

Result

After evaluating the Basic Input Operating System (BIOS) configuration, firmware level, boot performance, raid configuration, disk encryption options, drive performance, and power consumption test results from various solutions, the customer client found the right solution for their environment.

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Partners

SHI’s extensive partner network enables the CIC to help you tackle your business and technical challenges.

Click here to view our wide variety of partners.

Equipped to deal with disruptive change? Contact us to learn how we can help you get fit for the future.